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For EOSC Providers - How to integrate your service with the EOSC Helpdesk?

Welcome to this course on the EOSC Helpdesk. The course is intended for service providers who have onboarded services to the EOSC Marketplace and would like to integrate their existing helpdesks with EOSC Helpdesk in order enable users to contact them via the EOSC Marketplace or use the EOSC Helpdesk as-a-service to manage user requests.

Learning Outcome(s)

Learning outcomes

The module will prepare you to:

understand how a helpdesk works
explain the benefits of the EOSC Helpdesk
be able to find relevant documentation
be able carry out integration

Program

Course structure

The material within the course will take you about 45 minutes to work through.

The
introductory section explains what a helpdesk is in general and gives a
brief overview of the technical terms used in the course. After
explaining the main elements and functions of the EOSC Helpdesk, the
course focuses on the integration with the resources onboarded to the
EOSC Marketplace. Step-by-step instructions are provided and main
challenges are briefly discussed.

For each section we have
provided a range of supporting resources that can help you integrate
your services with the EOSC Helpdesk. The resources are signposted
throughout and found within the 'supporting resources' section linked
from the left-hand side menu.

Pre-requisites

It is advised that service providers who want to take this course complete the course on service onboarding.